At Cozy Kept | Grime to Prime, we prioritize your privacy. Our policies are designed to comply with California state law, ensuring your data is handled securely and responsibly. Whether through our website or SMS communications via Jobber, we are transparent about how we collect, use, and protect your information. Trust us to keep your personal details safe while providing top-quality service.
This Privacy Policy describes how Cozy Kept (“Cozy Kept”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information of customers (“you”, “your”) through our website (http://cozykept.com), communications, and services, including through our provider Jobber.com. This Policy complies with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). 1. This policy Applies to information collected through our website, client hub, phone, email, text messaging, and other communications, including data processed by our third-party service provider Jobber. 2. Information We Collect We may collect: • Identifiers (name, address, phone, email) • Billing and payment info (processed securely via Jobber and it’s payment partners) • Scheduling and service data • Communications and messages • Website analytics and cookies 3. How We Use Information • Schedule and manage cleaning services • Communicate confirmations, invoices, reminders • Process payments securely • Improve our services • Comply with legal obligations 4. Use of Jobber as Service Provider Cozy Kept uses Jobber (www.getjobber.com) as a third-party service provider and data processor for CRM, scheduling, client portal, and payment processing. Jobber’s Role: • Acts as our data processor, not as a data controller for your data • Processes information only per Cozy Kept’s instructions • Maintains industry-standard security (TLS encryption, AWS storage) • May share data only when legally required or as necessary for fraud prevention For details, visit: • Jobber Security: https://www.getjobber.com/security/ • Jobber Terms: https://www.getjobber.com/deepdive/terms/ • Jobber Privacy: https://www.getjobber.com/privacy/ By using our site or client portal, you agree your data may be processed by Jobber in accordance with both policies. 5. Disclosure of Information We may share personal data with: - Jobber (for CRM, scheduling, billing) - Payment processors - Legal authorities (if required) We do not sell your personal data. 6. California Consumer Rights (CCPA/CPRA) California residents have the right to: - Know what personal data we collect. - Request deletion or correction of data. - Opt out of data sale or sharing. - Non-discrimination for exercising rights. To exercise your rights, email us at [email protected] or call 559-999-1162. We verify identity before processing requests. 7. Cookies and Tracking We use cookies for analytics and performance. You may disable cookies in your browser. We honor Global Privacy Control (GPC) signals. 8. Data Retention & Security We retain information as needed for operations or legal compliance and apply safeguards (encryption, restricted access). 9. Children We do not knowingly collect data from children under 13. If you discover that your child has entered information on any of our platforms, please contact us immediately for removal. 10. Changes We may update this Policy periodically. Updates will be posted with a new “Last Updated” date. 11. Contact Cozy Kept Email: [email protected] Address: 1505 C Street, Fresno, CA 93706 Phone: 559-999-1162
SMS / Text Message Privacy Policy 1. Consent & Opt-In By providing your phone number, you consent to receive SMS from CozyKept regarding cleaning services, updates, or promotions. Message frequency varies. 2. Message Rates Standard message and data rates may apply. 3. Opt-Out Reply STOP to unsubscribe. You may also contact us to remove your number. 4. Data Usage We collect your number and message metadata solely to provide services. Data may be stored securely in Jobber. 5. No Sale or Sharing We never sell or share SMS data with third parties for marketing. 6. Compliance We comply with TCPA, CAN-SPAM, and California communications laws. 7. Contact Regarding SMS Email: [email protected] Phone: 559-999-1162 By using Cozy Kept services or communicating via SMS, you agree to this Policy.